The Case: Customer sends a message complaining about product quality and they would like to get a replacement.
What turns out at the end of the conversation is a rare and interesting event, the customer decides to buy a higher priced product. (over $230!)
Watch this free deep-dive training video to discover how keeping customer service excellence & fundamentals of sales at the core can produce astounding results when dealing with customers online and offline.
Among a host of invaluable insights, you will learn the following 3 key elements:
- Mindset: Customer Lifetime Value Vs. 1 Time Sale
- Identify Specific Problems
- Always, Make an Offer (regardless of the situation)
More insights & free trainings:
- Website: fahadkhalil.co
- FB fans: https://www.facebook.com/FahadKhalilGlobal/
⚡️ Fahad Khalil is a Certified International Trainer Specializing in Directive Communication Psychology, Online Business & Digital Marketing.
⚡️ Fell in love with the idea of internet marketing in 2008. Through digital marketing & his team, he was able to add over $1.2M/Year in revenue from online sales.
⚡️ Believes that education transforms lives. (not the education system)
⚡️ Loves teaching, mentoring and consulting individuals and organizations.